Accessibility

Last updated: August 27, 2026

PawsRx should work for every pet owner, including people who browse with a screen reader, navigate by keyboard, use magnification or high contrast, or need motion kept to a minimum. Finding a vet is often something people do while worried about an animal, and that is the worst possible moment to meet a page that will not cooperate.

This page says what we build to, what that means in practice, what we know is still not right, and how to tell us when something stops you.

The standard we build to

We build to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. We do not claim the site is perfectly conformant, because we have not tested every page against every browser and assistive technology combination, and saying otherwise would be a claim we cannot stand behind. We treat a gap against that standard as a bug.

What that means in practice

• Every page opens with a “Skip to main content” link, so you are not re-reading the same navigation on every visit.
• The site can be operated by keyboard alone. Menus and dialogs close with Escape, keep the focus inside them while open, and hand focus back where you left it.
• Form fields carry labels a screen reader can announce, rather than relying on grey placeholder text that disappears as soon as you type.
• Body text, interface text, and the edges of form fields are held to the WCAG AA contrast minimums against the background behind them.
• Animations and reveals are switched off for anyone whose system asks for reduced motion. Nothing is hidden behind an animation.
• Pages use real headings, landmarks, and lists, so a screen reader can jump through the structure instead of reading top to bottom.
• Where something is easier to take in visually, there is an equivalent that is not. The map on Find a Vet is the clearest case: every practice plotted on it is in the results list beside it, with more detail than the pin carries, so nothing is only available to people who can see the map.

Where we know we fall short

• Some practice pages include wording written by the practice itself. We check what we publish, but we do not control every word of it.
• We have not finished a full page-by-page audit across every screen reader. Anything you hit that is not listed here is something we do not know about yet.

Tell us when something blocks you

Email hello@pawsrx.io. It helps if you can tell us the page you were on, what you were trying to do, and what got in the way. If you know your browser and the assistive technology you use, include those too. You do not need to know the technical cause, and you do not need to phrase it as a bug report. We will reply, and we will tell you when it is fixed.

And anything else you think we should change

We are always looking to improve, and not only on accessibility. If you have a suggestion about the site, something you think we should include, something you think we should drop, something that reads badly or a step that felt harder than it needed to be, we would genuinely like to hear it. Send it to the same address: hello@pawsrx.io.